Phaeton documentation

Activation

Activate Phaeton online through the portal or offline with a signed license file.

License Types

Each physical charger requires its own home or commercial license. Licenses are perpetual, with no subscription.
A home license covers private household use. A commercial license covers use by a business or organization.
New home licenses are paid. Existing issued free licenses remain permanent; only eligible existing accounts can still claim a free license within the deadline shown in the portal.
The zero-power demo is free and simulated. It does not permit physical charging or need activation. To try it, choose Change charger on the activation page and select Dummy — no license required.
Select a license you own or are authorized to manage. The selected license determines the home or commercial use rights, including when an approved installer activates it for a customer.

Use online activation when the Phaeton device can reach the internet. Phaeton opens the activation page by itself until it is licensed.

Open the Phaeton web UI. The activation page appears.
Select Start online activation. The license portal opens in a new tab; if it does not, select Open portal in new tab. Keep the activation page open.
Sign in to the portal with the account that owns or manages the license.
Select the intended license and approve the installation. If you need a license, open the portal's pricing page; eligible free claims appear in your license overview.
Return to Phaeton. It installs the signed license by itself and restarts; licensed charging starts within a minute.

Use offline activation when the Phaeton device cannot reach the internet.

On the activation page, open Offline activation for devices without internet.
Select Download license-request.json.
Move that file to a computer that can reach the portal.
In the portal, open a license you own or are authorized to manage and choose I have a request file. Upload license-request.json, check the install ID and select Sign request.
Select Download license.json.
Back on the Phaeton activation page, select Choose license file, pick license.json and select Install license.

The license is bound to this installation. Do not reuse the file on another device.

The top bar of the web UI shows a license chip: Licensed or Not licensed. When it reads Not licensed, it links to the activation page.
Under Install details (for support), the activation page shows the Install ID, the License status and the Last error. Copy install ID copies the ID for a support request.
If the license is missing or no longer valid, Phaeton returns to the activation page and stops controlling the charger until you activate it again.

After you reinstall Phaeton on the same GX, activate it again online. When Phaeton was activated online before, the portal recognizes the GX and moves the license without using a replacement.
When Phaeton was activated with a license file before, open the license page in the portal and choose Request replacement review after the reinstall; support completes the move.
To move a license to another device, start online activation on the new device, choose the license under Active on another device and confirm the move, or choose Replace device on the license page. A home license can replace its device once every twelve months.
If the old device is broken or no longer reports, request a replacement review on the license page; support completes it.